I was responsible for client transitions at my company. The double edged sword for a larger business is that in situations, that would otherwise carry significant emotions by someone closer to it, a healthy objectivity about the client relationship.
(more…)Category: Leadership
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Invest for Your Future
There are few things more powerful in the world than the power of compounding. If you spend an extra 1% every day for a year(1.01 to the 365th power) you’ll be at 37.7 at the end of the year. That’s a 1377% increase from where you started.
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How We Learn Matrix
How do you feel about learning and how do you help others learn?
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There are four stages of growth into competency of any activity.
1) I think I know.
2) I know I don’t know.
3) I don’t know that I know.
4) I know.
There is also a method for each stage of growth.
1) I Do. You Watch.
2) I Do. You Help.
3) You Do. I Help.
4) You Do. I Watch. -
Stages of Success
The other day I mentioned Discretionary Effort Level. I got the phrase from Les McKeown. If you’re a part of a growing an organization and haven’t anything from him or heard of the book predictable success, it’s a great framework for assessing what stage of organizational growth you’re at and what mentality you need to carry in that stage.
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Busy Monster
When your calendar looks like Tetris.
But seriously, how are you guys doing at managing your busy monkey? -
Discretionary Effort Level
How do you get the best with your employees?
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There’s not a single answer to that question. Every team member has their own wants, needs, and goals that inform their actions as to why they show up every day. When team members begin to see the goal of the organization conflicting with their own personal goals you’ll get reduced efforts. -
Goodhart’s Law
I was talking with one of my staff about some service design issues yesterday. The point that was brought up was about how some action around poor service is coming from a need to present numbers and I brought up the concept of GoodHart’s Law.
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Measure What Matters
There’s a trope that continues to track as sensical.
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“Measure what matters.”
I was talking to someone the other day about a feature in a product and asked about reporting on it. There wasn’t any reporting against -
New Year. Clean Board.
First full week of the year starts now. You have a clean whiteboard. What are you filling it with?
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Stories behind the Stuff
I used to think this house was obscene. Clark Griswold unrestrained. Then I heard the story behind the lights. The family who lived there started this so their daughter could see the lights while in the hospital one Christmas. It’s amazing glow knowing the story behind something, having the context, gives something an entirely meaning.
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