Employee asking me about their internet being out for a chunk of Monday. Worried they’re going to get docked pay.
First question I had: Aren’t you salaried?
Them: Yes.
Me: I don’t know why that matters then.
Them: Ok that’s cool.
Next question I had: In those situations, do you have a laptop?
Them: Yes.
Me: So you could go offsite somewhere with internet in the future?
Them: I can go to ________, or to family’s.
Me: I know that’s not ideal , neither is doing nothing for the same reason.
Them: True on both. I’ll go to family’s in the future.
Two things for us
1. Let’s think by first principles –> If they’re salaried, stop thinking about hours as directly.
2. Ask questions that help your staff begin to solve their own problems. –> If you see an employee just sitting there because of something external. Push them to a place where they have to think about that. Let them solve it
First Principles
