I was responsible for client transitions at my company. The double edged sword for a larger business is that in situations, that would otherwise carry significant emotions by someone closer to it, a healthy objectivity about the client relationship.
(more…)Category: Culture
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Invest for Your Future
There are few things more powerful in the world than the power of compounding. If you spend an extra 1% every day for a year(1.01 to the 365th power) you’ll be at 37.7 at the end of the year. That’s a 1377% increase from where you started.
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How We Learn Matrix
How do you feel about learning and how do you help others learn?
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There are four stages of growth into competency of any activity.
1) I think I know.
2) I know I don’t know.
3) I don’t know that I know.
4) I know.
There is also a method for each stage of growth.
1) I Do. You Watch.
2) I Do. You Help.
3) You Do. I Help.
4) You Do. I Watch. -
Busy Monster
When your calendar looks like Tetris.
But seriously, how are you guys doing at managing your busy monkey? -
Goodhart’s Law
I was talking with one of my staff about some service design issues yesterday. The point that was brought up was about how some action around poor service is coming from a need to present numbers and I brought up the concept of GoodHart’s Law.
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Measure What Matters
There’s a trope that continues to track as sensical.
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“Measure what matters.”
I was talking to someone the other day about a feature in a product and asked about reporting on it. There wasn’t any reporting against -
New Year. Clean Board.
First full week of the year starts now. You have a clean whiteboard. What are you filling it with?
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Consipracy Or Just Broken Stuff?
Conspiracy theories are fun and they tend to come out in droves around this time of year. For fun I try to one-up the other person’s crazy. e.g. “The moon landing didn’t happen.” “Oh, you believe there’s a moon?”
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Here’s the thing, not all conspiracy theories -
Seek Wisdom
I’ve been managing a situation with my staff that is causing stress lately. The phrase “most people overreact as quickly as possible” comes to mind. I’ve been using it a lot this week and helping lead people to slow down and take a breath.
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Stories behind the Stuff
I used to think this house was obscene. Clark Griswold unrestrained. Then I heard the story behind the lights. The family who lived there started this so their daughter could see the lights while in the hospital one Christmas. It’s amazing glow knowing the story behind something, having the context, gives something an entirely meaning.
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